Terms & Conditions

1. Booking

By confirming a booking with CRUISE ANDAMAN COMPANY LIMITED, you enter into a contract governed by these Terms & Conditions.

• 1.1 Booking request. To book a trip, contact our team with your preferred yacht, dates, guests and charter type first. After we confirm availability, continue to the booking page with the agreed details.
• 1.2 Invoice & deposit. Online booking shows your charter total, the amount due now and any remaining balance before you continue to payment. Bookings made more than 45 days before departure require a 50% deposit, with the remaining 50% due 45 days before departure. Bookings made 45 days or less before departure require full payment.
• 1.3 Booking confirmation. For online bookings, your booking is confirmed once Escrow.com verifies the payment due. We then email your booking confirmation PDF. Funds held in escrow are released under the agreed Escrow terms. For a separately arranged bank transfer, please provide the transfer reference so we can reconcile it.
• 1.4 Non-payment. Cruise Asia reserves the right to release the charter and sell it to another party if the deposit or balance is not received within the stated deadlines.
• 1.5 Discounted charters. The long-charter discount (10% off each charter day from day 8) follows the standard cancellation terms. Promotional charters marked as non-refundable at booking are strictly non-refundable.
• 1.6 Charter conditions. Boarding is from 14:00 on the departure day. The yacht must be returned to Yacht Haven Marina by 10:00 on the return day; the return time cannot be extended. The yacht is delivered with full fuel tanks and must be refuelled before return. For bareboat charters, the lead charterer must be at least 18 years old and a sailing licence is required. Licences issued in any country are accepted. Please send a copy with a brief summary of your sailing experience. Without a licence, a skipper is required at EUR 175 per day.

2. Altering a Booking

• 2.1 Minor changes. Minor changes (e.g. guest names, dietary notes) are usually free of charge, provided they do not interfere with our schedules.
• 2.2 Major changes. Major alterations that affect our charter schedule (e.g. dates, yacht type) may be treated as cancellations and re-bookings, and standard cancellation fees may apply.

3. Payments

3.1 Methods & currencies

Online bookings are paid in euros (EUR) through Escrow.com. Escrow.com fees are shown before payment and are paid as stated in your quote. Other payment arrangements apply only when agreed in writing.

3.2 Charges paid on site

Charges arising at check-in or during the charter, such as provisioning, generator use (EUR 5 per hour) and other extras, are paid on site in Thai baht or by card. Card payments for these charges carry a 3% bank fee. The security deposit in section 3.6 is a credit card pre-authorisation and does not carry this fee.

3.3 Payment deadlines

Our published charters have a minimum duration of 3 days / 2 nights. Payment deadlines for these overnight charters are as follows:

• More than 45 days before departure. A 50% deposit is due at booking. The remaining 50% must be paid by the date 45 days before departure, as shown in your payment schedule. Our team will arrange the balance payment with you.
• 45 days or less before departure. The full charter amount is due at booking. Existing issued quotes retain the payment schedule stated in those quotes.

3.4 Responsibility for full amount

You are responsible for ensuring that each payment in your payment schedule is received in full by its due date, so that the full charter amount is paid. Bank, processing and currency conversion fees are paid by the client.

3.5 Late or non-payment

If full payment is not received by the deadline:

• Cruise Asia may cancel the charter without refund of any amounts already paid.
• Boarding may be denied.

3.6 Security deposit at check-in

For bareboat charters, each yacht has a fixed refundable security deposit, shown below and in the yacht details and booking summary. It is collected once per rental, not per guest or per day, and does not change with the season or charter duration.

No security deposit is required for skippered charters.

The security deposit is taken as a credit card pre-authorisation on your check-in day, before yacht handover. Cash security deposits are not accepted. The deposit is separate from the charter price, the 50% booking deposit, the remaining charter balance and any Escrow payment. Payment of the charter in full does not settle this security deposit.

Accepted cards depend on our card terminal provider and the card issuer.

After the return inspection, if there is no damage, loss or outstanding charge, we initiate release of the pre-authorisation within 24 hours. The card issuer may take approximately 7–14 business days to restore the available credit. Only documented deductions for damage, loss or other charges expressly permitted by your agreed charter terms may be taken from the deposit. Normal wear and tear is not charged. Any proposed deduction will be itemised and supported by the relevant inspection records or cost evidence, and the remainder is released. This deposit is not insurance and does not replace the agreed liability terms.

Existing confirmed bookings retain their previously agreed security deposit arrangements unless a change is expressly agreed with you. For questions about an amount, deduction or release, contact us at cruiseandamanyacht@gmail.com.

4. Cancellations & Insurance

4.1 How to cancel

Cancellations must be made in writing via email. The date we receive your email is the date used to calculate any cancellation fee.

4.2 Cancellation fees

• More than 60 days before departure: €100 administration fee.
• 60 to 46 days before departure: 30% of the total charter price.
• 45 days or less before departure: 100% of the total charter price.

4.3 Unsafe weather

If the weather is deemed unsafe by the Thai Meteorology Department, Cruise Asia will cancel the charter and first offer an alternative date. If this is not possible, a full refund will be provided.

4.4 Guest-initiated cancellation during charter

If guests decide to terminate the charter once it has started, no refund is provided for the unused portion.

4.5 Late arrival

If you or any of your group arrive late to the embarkation point for reasons not attributable to Cruise Asia, the charter end time remains unchanged. No refund or partial refund is provided for lost time.

5. Force Majeure

Cruise Asia is not liable for any failure to perform or for delays caused by events beyond our reasonable control, including but not limited to:

• War, civil unrest, terrorism, strikes, or industrial action
• Natural disasters, fire, pandemics, or public health emergencies
• Airport, port, or border closures and congestion
• Serious technical or mechanical failures
• Adverse or unsafe weather conditions

6. Safety

• 6.1 Skipper’s authority. The skipper has full authority over the yacht, itinerary, and safety decisions. Routes may be changed at any time if deemed necessary. No refunds apply due to route changes.
• 6.2 Itinerary flexibility. All itineraries are indicative and may change due to weather, sea conditions, or operational reasons.
• 6.3 Following crew instructions. Guests must comply with all safety briefings and crew instructions. We reserve the right to terminate the charter without refund if guest behavior endangers safety.
• 6.4 Intoxication. Our insurance does not cover intoxicated guests. Guests who consume alcohol or other substances do so at their own risk and may be restricted from certain activities or areas of the yacht.
• 6.5 Ignoring recommendations. Cruise Asia accepts no liability for incidents occurring when guests ignore crew safety recommendations.

7. Liability

• 7.1 Client acts and omissions. Cruise Asia is not responsible for the acts or omissions of clients and shall not be liable for claims made against them by other guests or third parties.
• 7.2 Unforeseeable losses. We accept no liability for losses that were not caused by our breach or could not reasonably have been foreseen at the time of booking.
• 7.3 Personal belongings. Cruise Asia is not responsible for loss, theft, or damage of personal items, especially electronics. Guests are advised to bring waterproof protection and ensure personal insurance coverage.
• 7.4 Damage to vessel. Guests may be charged for any damage caused to the yacht or its equipment due to negligence, misuse, or intentional acts.

8. Holiday & Cancellation Insurance

We strongly recommend that all guests hold comprehensive travel insurance that covers:

• Trip cancellation and curtailment
• Medical treatment and evacuation
• Sailing and watersports activities
• Loss or damage of personal possessions

Except as explicitly stated in Section 4 (e.g. unsafe weather), no refunds are provided for cancellations or interruptions outside our control.

9. Equipment Breakdown

• 9.1 Complex systems. Yachts are complex machines. Despite regular maintenance, equipment failure can occur.
• 9.2 Minor issues. No refund is provided for minor technical issues that do not materially affect the overall charter experience.
• 9.3 Significant issues. If Cruise Asia is unable, even through no fault of its own, to deliver the chartered yacht or a similar yacht at the start of the charter, we will refund a pro-rata portion of the charter fee.

10. Complaints

• 10.1 Raise issues immediately. If you have a complaint, please inform the skipper (or shore base for bareboat charters) immediately so we can attempt to resolve it on the spot.
• 10.2 Escalation. If the issue cannot be resolved on board, contact us directly on +66 8008 25086 during the charter.
• 10.3 Written follow-up. If you remain dissatisfied, a written complaint must be sent within 14 days after the charter, signed by the lead guest.
• 10.4 Resolution. If a complaint is deemed fair, we may offer a partial or full refund at our discretion.

11. Information Provided

All information published regarding yachts, itineraries, prices, crews, and services is correct to the best of our knowledge at the time of publication. However, Cruise Asia reserves the right to amend details as required without prior notice.

Any information provided by automated tools, including AI or chatbots, is for guidance only. Only the official written invoice and written communications from Cruise Asia are legally binding.

12. Price Changes & Promotions

We reserve the right to change prices and run promotions at any time. The price confirmed at booking remains valid for that charter, but later promotions cannot be retroactively applied.

Cruise Asia is not responsible for extra fees or mark-ups charged by third-party agents. Any such disputes must be resolved directly with the agent.

13. Intellectual Property & Privacy

All content on Cruise Asia’s website (text, logos, images, and videos) is protected by copyright and may not be reused without permission, except for promotional purposes directly related to our services.

We may use photos and video captured on our charters for marketing unless you explicitly request otherwise in writing. For more details, please see our Privacy Policy.

14. Final Note

By booking with CRUISE ANDAMAN COMPANY LIMITED, you confirm that you have read, understood, and agreed to these Terms & Conditions.

These terms are governed by the laws of the Kingdom of Thailand. Any disputes shall be submitted to the jurisdiction of the Thai courts. If any clause is found unenforceable, the remaining clauses remain in full effect.

If you have any questions about these Terms & Conditions, please contact us before booking.